shipping & returns

Shipping informations

Shipping costs are calculated based on shipment size, weight, & delivery destination. All products are shipped via PostNL.

After your package has shipped, you will receive an email notification with tracking information. Please check the address on your invoice as The Knot Heirlooms is not responsible for items once they have left the studio.

 

International orders

To find out if a product is available overseas & can be shipped to your location, please sent an email to studio@theknotheirlooms.com with an exact mailing address, as well as the type & quantity of products you may be interested in. Due to the nature of shipping & each country's policies, custom charges may apply & are the responsibility of the client.

Please note that once an international order leaves the The Netherlands, it is the responsibility of the client to track the location of their package using the tracking information provided by The Knot Heirlooms. 

Clients are encouraged to check their tracking information frequently to avoid items being returned to the The Netherlands. In the event of a package being returned to the The Netherlands due to being unclaimed or undelivered, client will be charged additional shipping accordingly.

 

Returns

Because all of our products are cumstom made, an order can not be cancelled. Please review every detail before placing your order.

If there are any concerns with your order once received (incorrect sizing, ribbon color, etc.), please sent an email to studio@theknotheirlooms.com as soon as possible.